Hello everyone. Since I bought the NBA 2K Playground 2 game for the PlayStation 4 more than two years ago, I can barely find a game online, and when that happens, the game is so very laggy that I can't play properly and win. On the other hand, when I am connected in Coop mode with another user (from Europe by the way), the connection is already more stable and I encounter much less serious bugs, but it is still possible to play the game, and of course the connection is more stable compared to mine. Last week I decided to try my luck in front of the company's support. In my application I mentioned the phenomenon. They offered me to perform a traceroute and pathping to the IP they gave me: 18.104.22.168. I forwarded the log (attached to this post) to them, and after a day I received a reply: We've checked the report you sent and I would like to let you know that your reports show certain failed or missed logs, which is due to the poor network. I would request you to kindly contact your ISP for further assistance as the the issue you're facing is due to the network connection. I tried to contact a supplier, and I was not really surprised that the supporters did not really know what I was talking about. Before I decided to enter into a lawsuit with them on the subject, I thought it would be worth checking the traceroute on another computer, with a different provider - the results yielded almost identical data: 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. I sent them again to 2K, this time with my conclusion that maybe the problem is not actually in the connection, since 2 different systems, with 2 different ISPs, yielded the same results ... They, for their part, are firm in their opinion that the connection is poor: I would request you to contact your ISP for further assistance on this. The below are the failed logs which is certainly due to poor connection. We would like to let you know that this issue can only be fixed by contacting or changing your ISP, so kindly contact your ISP for further assistance. Now, I can argue from here until a new post with either party (2K or the internet company), ultimately the failure depends on one of the parties, although I understand that there may be a situation where it does not depend on either of them. Can any of you point out the source of the problem? And to whom should I turn, and with what claim? Hopefully things, no matter how long, are clear, and if any detail I missed is missing, please get my attention. With the blessing of Shabbat Shalom and a happy Sukkot holiday, Hagai.