Problem - colorless printing on PC - HP technical support - HWzone Forums
Skip to content
  • Create an account
  • About Us

    Hello Guest!

    Please note - in order to participate in our community, comment and open new discussions, you must join as a registered member.

    Our members enjoy many advantages, including the ability to participate in discussions, enjoy raffles and promotions for members of the site, and receive our weekly content directly by email.

    Do not like being harassed by email? You can register for the site but do not submit your registration to the weekly email updates.

Problem - Colorless printing on the computer

Recommended Posts


I have a problem with color printing at home.
My printer is a type deskjet 3830 series.

The problem - When I print documents from my computer (via Office software / over the Internet) It is not printed with color.
I checked all black-and-white color settings and did not see such a setting enabled.
I changed the toners in the printer (although there was ink in them) and still did not work.
When I print test and test pages through the printer, they come out with color.

I will be happy to help

Post Reply Direct Link To This Post
Share on other sites


I would try this solution first:
Uninstall HPSmart - Remove only the app that measures the ink height in the cartridges.
Remove printer in Settings panel From Device Settings -> Printers
Add printer - Add your printer device
Printer now prints in color?


Reinstalling the printer can help.

Problem with 10

Edited By dorban3
Post Reply Direct Link To This Post
Share on other sites
Quote of metttalllica92

I want to remove and reinstall the printer driver, but how do I prevent Windows from overwriting the driver again?

Probably WIN made an update at night or did not notice ...

Re-install and do not rush to update WIN until Microsoft has resolved all its bogus bugs in its last run.

Post Reply Direct Link To This Post
Share on other sites
  • 1 year later ...

Hi Has the problem been resolved? 

I'm with exactly the same problem

The printer from the same model prints colorfully, but from other computers 

 From my computer New, only black and white prints for me ... 

I checked all the Haggadot, everything is colorful and still ... 

Do you remove drivers? 

Post Reply Direct Link To This Post
Share on other sites

Join the discussion

You can then join the discussion and then join our community. If you already have an account with us, please Log in now To comment under your username.
Note that: The comment will appear to the surfers after approval by the board management team.

Add a comment

×   The content pasted is with formatting.   Remove formatting

  Only 75 emoji are allowed.

×   Your link has been automatically assimilated.   Show as regular link

×   Your previous content has been automatically restored.   Clear all

×   You can not paste images directly. Upload or insert images from URL.

  • Create new ...

At the top of the news:

new on the site