Bezeq International in Response to Disconnections: Disconnect, or Decrease Browsing Speed ​​- Consumer - HWzone Forums
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Bezeq International in Response to Disconnects: Disconnect, or slow down your browsing speed


Mar1b0r0
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Wholesale Market Package International with , International Bezeq Router: Pay Bezeq International on Everything Together.

I have been suffering from disconnections for a while, the technical support representative offered me 2 options:

Get away from us and move to Bezeq, and then a technician will be sent to you We don't send technicians. I have a load on the line as he explains it, and I need a technician to come outside and arrange something small.

We have no technicians and we cannot send a technician. Move to Bezeq and they will send a free technician.

Or you can lower your browsing speed from 40 Mega to 15 Mega to reduce load.

I asked him, but I am your subscriber and pay you together for the supplier and infrastructure of What is all this worth if you do not bring a technician. He has no answer.

It offers me to split the package and re-infrastructure with Bezeq, get a Bezeq router, and then get flash support.

My current speed is 40 Mega, his second suggestion is to try to lower the speed to 15 Mega (which is unrealistic) and then hope the load will be less and disconnected.

Edited By Mar1b0r0
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Quote by Mar1b0r0

Bandal's flash International with flash, International Flash Router:

I have been suffering from disconnections for a while, the technical support representative offered me 2 options:

Get away from us and move to Bezeq, and then a technician will be sent to you flashWe don't send technicians. I have a load on the line as he explains it, and I need a technician to come outside and arrange something small.

We have no technicians and we cannot send a technician. Move to Bezeq and they will send a free technician.

Or you can lower your browsing speed from 40 Mega to 15 Mega to reduce load.

I asked him, but I am your subscriber and pay you together for the supplier and infrastructure of flashWhat is all this worth if you do not bring a technician. He has no answer.

It offers me to split the package and re-infrastructure with , Get a router of , Then get flash support.

My current speed is 40 Mega, his second suggestion is to try to lower the speed to 15 Mega (which is unrealistic) and then hope the load will be less and disconnected.

 

Hey,

 

We would love to send you contact details by email to: online@bezeqint.net so we can investigate the issue in depth.

 

giving, international

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A small mistake, I am in a wholesale market package, and your technical support representative claimed that a technician could not be sent.

Today I passed between several representatives (between each representative I waited 20 minutes on the line, 1. customer service, 2. customer relations 3. expert support representative)

Some have claimed that a technician can be sent, and some are not.

Sucks that the answer is subdivided into 2 and not uniform.

In the meanwhile, I was transferred to your specialist support representatives for treatment. we will see what will be.

I prefer not to contact you by email, and receive support like every regular customer calls and is entitled to receive, without "protections" 

In the interim representative "expert" support started its own treatment again, we reset the router by clicking on it - and it will continue to follow. He claims that yes, you can send a technician if necessary and you have technicians. But according to the regular support representative, this is not possible. 

 

 

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Quote of Milford Cubicle

Another suggestion that he didn't offer you but would probably be better is to go eager and get (at least) 100 mega without smarts .. 

The problem is that it is very important for me to easily replace Ipie myself, is Bhut able to disconnect the router from the Internet to replace Ipy? Or should they be called?

I do not want a fixed Ipie, nor do I have trouble replacing Ipy.

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There is either a lack of understanding or hiding some details here.

I have been a member of the wholesale market program since it started with Partner and twice it was necessary to operate Because of infrastructure failures (in the last four years).

You cannot contact the technical center directly, but the same ISP, especially which is a subsidiary of , May well because there are many things that are out of his control.

Ask to speak with a senior technical representative at International and explain the situation. There is no way this is the answer you got there.

 

Quote of Jabberwock

From what I know, they no longer deal with malfunctions in the interior of homes. I personally had to pay 300 for replacing all the chores at home because it turns out she was sleeping with noises.

Unless the fault is in the box outside and then they ship free.

Because there is an engineering law that precisely defines where the responsibility begins and ends On the communications infrastructure. It's like you're not expecting your municipality to fix pipe faults inside your home or the power company to fix electrical problems with your lighting switch in the living room.

 

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Quote of multicore

There is either a lack of understanding or hiding some details here.

I have been a member of the wholesale market program since it started with Partner and twice it was necessary to operate flash Because of infrastructure failures (in the last four years).

You cannot contact the technical center directly, but the same ISP, especially which is a subsidiary of flash, May well because there are many things that are out of his control.

Ask to speak with a senior technical representative at flash International and explain the situation. There is no way this is the answer you got there.

 

Because there is an engineering law that precisely defines where the responsibility begins and ends flash On the communications infrastructure. It's like you're not expecting your municipality to fix pipe faults inside your home or the power company to fix electrical problems with your lighting switch in the living room.

 

You mean my hiding of details or my lack of understanding?

Absolutely not, I can save you the recording of the conversation with the technical representative, I myself was amazed at it, he told me either you will slow down or you will switch to Bezeq and then they will send you a technician. And that he has no possibility of sending.

In contrast, some of the other representatives (after opening the cluster) said it was possible to send a technician. Sucks that the answer is uneven

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  • 2 weeks later ...

Update: I now had 2 disconnects in succession.

I've already talked to a lot of delegates Internationally, none of them really suggested to me to send a technician, they offered me to download the surf download - or split the package.

I clicked on the representative that I wanted a technician, and only then did he appoint me a technician to come. In the process, he also told me that it would be better for me to simply lower the browsing speed or split it instead of ordering a technician, because that way the problem will work out "faster".

Instead of addressing the source of the problem that is the box, I suggest downloading or splitting 15 megapixel speed. 

Some representatives claim there is a load on the line

Some claim that there is no connection to the load, because these are not disconnects every few minutes.

Every rep says something different !! And I'm the one who should ask a technician and offer the best solutions myself.

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Bezeq is responsible for connecting the Bezeq connection> hub> your building> home> modem.
Bezeq International Modem> Router.
I did not understand the connection between ISP and infrastructure problems
Anyone can send a technician to inspect their end equipment, fix each other, and one must not touch the other's equipment (this is also a violation of the law even if it is a subsidiary), there have already been cases between Bezeq cut infrastructure that mounted immigration)

Now it's a serious BS to tell the client to lower speed from XX mega to yy mega due to hub load.
For that matter, 15 Mega is also not barefoot from hitting quickly, and the segment that prices for old packages 15 Mega and below are very expensive.

There is a high probability that you are simply soaped up and that there is no load at all and this is the whole problem of not having a filter or a faulty filter, especially if there are more than 2 points in use at a given moment such as phone line> someone picks up phone> dial / answer = disconnect)
The most will be eager, as they usually offer free infrastructure installation wherever there is equipment (inverters / TV, computers / router)

Edited By andralamusya
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Quote of andralamusya

Bezeq is responsible for connecting the Bezeq connection> hub> your building> home> modem.
Bezeq International Modem> Router.
I did not understand the connection between ISP and infrastructure problems
Anyone can send a technician to inspect their end equipment, fix each other, and one must not touch the other's equipment (this is also a violation of the law even if it is a subsidiary), there have already been cases between Bezeq cut infrastructure that mounted immigration)

Now it's a serious BS to tell the client to lower speed from XX mega to yy mega due to hub load.
For that matter, 15 Mega is also not barefoot from hitting quickly, and the segment that prices for old packages 15 Mega and below are very expensive.

There is a high probability that you are simply soaped up and that there is no load at all and this is the whole problem of not having a filter or a faulty filter, especially if there are more than 2 points in use at a given moment such as phone line> someone picks up phone> dial / answer = disconnect)
The most will be eager, as they usually offer free infrastructure installation wherever there is equipment (inverters / TV, computers / router)

 

Okay I'll update what was, yesterday I had a technician for me Internationally at home, the infrastructure at home is probably the one causing the disconnect

This refers to the cable inside the house that comes out of the socket at the entrance to the house. The Bezeq International technician refused to replace the cable, and left.

Plus the technician of International told me it was a job of a private electrician and not his.

 As soon as he left I called Bezeq - what I did was I went straight to the infrastructure of , Without the mediation of International, ie direct package with lightning, and supplier only international. Then I straight up called a technician again and this time a real Bezeq technician.

He was here now, and he agreed to replace my cable inside the house! He replaced my cable and put a new cable in my house, and also brought me new sockets. I made him a cup of coffee and he left.

The disconnections may be from the cable that was in the house which was problematic. 

Along the way, of course, he brought me their huge BE router (let's try how it is) 

The conclusion is simple: if you want support, do not mess with Bezeq International, make the package directly with Bezeq. Bezeq International's support is poor and the technicians are limited.

True, what you said may be real and there is no load at all. 

And if there are disconnections - Bezeq's technician will just come and go straight to the main box. 

But the main conclusion we learned is that Bezeq International's support is limited and poor.

From now on I am a direct customer of Bezeq. 

Edited By Mar1b0r0
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