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traceroute NBA 2K server


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Hello everyone.

Since I bought the NBA 2K Playground 2 game for the PlayStation 4 more than two years ago, I can barely find a game online, and when that happens, the game is so very laggy that I can't play properly and win.

On the other hand, when I am connected in Coop mode with another user (from Europe by the way), the connection is already more stable and I encounter much less serious bugs, but it is still possible to play the game, and of course the connection is more stable compared to mine.

Last week I decided to try my luck in front of the company's support. In my application I mentioned the phenomenon. They offered me to perform a traceroute and pathping to the IP they gave me: 104.255.107.131.

I forwarded the log (attached to this post) to them, and a day later I received a reply:

We've checked the report you sent and I would like to let you know that your reports show certain failed or missed logs, which is due to the poor network. I would request you to kindly contact your ISP for further assistance as the the issue you're facing is due to the network connection.

I tried to contact a supplier, and I was not really surprised that the supporters did not really know what I was talking about. Before I decided to enter into a lawsuit with them on the subject, I thought it would be worthwhile to test the traceroute on another computer, with a different provider - the results yielded almost identical data:

19 * Request timed out.
20 * Request timed out.
21 * Request timed out.
22 * Request timed out.
23 * Request timed out.
24 * Request timed out.
25 * Request timed out.
26 * Request timed out.
27 * Request timed out.
28 * Request timed out.
29 * Request timed out.
30 * Request timed out.

 

I sent them again to 2K, this time with my conclusion that maybe the problem is actually not in the connection, since 2 different systems, with 2 providers Different, yielded the same results ...

They, for their part, are adamant that the connection is poor:

I would request you to contact your ISP for further assistance on this. The below are the failed logs which is certainly due to poor connection.

We would like to let you know that this issue can only be fixed by contacting or changing your ISP, so kindly contact your ISP for further assistance.

 

Now, I can argue from here until a new post with either party (2K or the internet company), ultimately the failure depends on one of the parties, although I understand that there may be a situation where it does not depend on either of them.

Can any of you point out the source of the problem? And to whom should I turn, and with what claim?

Hopefully things, no matter how long, are clear, and if any detail I missed is missing, please get my attention.

With the blessing of Shabbat Shalom and Happy Sukkot,

Hagai.

tr.jpg

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Hey.

I understand that no one has an answer on the subject.

Can you run the test on your computer? Just write the command "tracert 104.255.107.131" in cmd and let us know here what results were obtained.

Thanks for the helpers.

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Hot + Hotnet 

 

 

1 <1 ms <1 ms <1 ms 192.168.1.1
  2 7 ms 8 ms 8 ms 10.175.16.1
  3 12 ms 12 ms 11 ms 172.18.8.42
  4 12 ms 10 ms 12 ms 172.17.3.53
  5 12 ms 11 ms 12 ms 172.17.3.118
  6 * * * Request timed out.
  7 * * * Request timed out.
  8 35 ms 34 ms 36 ms et8-0-2.catania8.cat.seabone.net [93.186.129.24]
  9 57 ms 65 ms 60 ms ae1.milano52.mil.seabone.net [195.22.196.71]
 10 60 ms 58 ms 55 ms ntt-verio.milano52.mil.seabone.net [195.22.205.229]
 11 60 ms 59 ms 57 ms ae-31.r21.mlanit02.it.bb.gin.ntt.net [129.250.3.200]
 12 67 ms 72 ms 79 ms ae-6.r21.frnkge13.de.bb.gin.ntt.net [129.250.3.183]
 13 68 ms 67 ms 68 ms ae-0.a01.frnkge13.de.bb.gin.ntt.net [129.250.2.61]
 14 69 ms 68 ms 67 ms 212.119.27.178
 15 * 1328 ms 1224 ms po111.bs-a.sech-fra.netarch.akamai.com [72.52.48.194]
 16 * * * Request timed out.
 17 67 ms 68 ms 68 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
 18 * * * Request timed out.
 19 168 ms 168 ms 170 ms a209-200-173-252.deploy.static.akamaitechnologies.com [209.200.173.252]
 20 * * * Request timed out.
 21 * * * Request timed out.
 22 * * * Request timed out.
 23 * * * Request timed out.
 24 * * * Request timed out.
 25 * * * Request timed out.
 26 * * * Request timed out.
 27 * * * Request timed out.
 28 * * * Request timed out.
 29 * * * Request timed out.
 30 * * * Request timed out.

Trace complete.
 

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I am also hot + hotnet. But for some reason I do not think the blame is on the connection. Something is just wrong with their servers in connection to the country.

I understand I can not fight alone against windmills. I would love if some could send a message on the matter to 2K. Maybe so, if they see that there are some applicants from Israel regarding the malfunction, they will really decide to do something about it.

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