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Laptop from the USA - battery and cable + (type of) solution


Ben gordon
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Look, scroll back through the discussion and you will see - 

It does not reach the factory , It comes to some subcontractor,

That no one knows what kind of training and work they do.

Therefore, there can be things for the better (which have not happened yet), or damages

As a result of insufficient professional work.

 

Ahh, and thanks for the update.

Edited By A-10
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  • 2 weeks later ...

I sent the laptop a second time, I described again the problem and the comparison to the second identical laptop,
I asked that as part of the test they would leave the laptop off for 5-7 days and check afterwards, so that they would not send it to me again after two days.


After the computer was received at (By the way, they insist it's a lab And not from any third party / external vendor), 
I was notified that the return date has changed and the current estimate is for another month.

I contacted them, asked if it was possible to get ahead a bit, they said they would try.
The next day I received a message that they were sending me a replacement computer,
I contacted again, explained that I did not ask and I am not interested in a replacement computer and they will cancel it before it goes on delivery,
They said they were sorry and it would be canceled.

 

After about half an hour I received a message that my computer (not the replacement), had been repaired and it was sent to me.
I contacted again, asked how it was fixed and tested so quickly,
They said it had been repaired and this time replaced as well and also (It is not clear if the battery has been replaced again).
Hopefully the motherboard has indeed been replaced as well and this will solve the problem, I will check and update.

 

By the way, of course there are now two deliveries on the way to me that should arrive on the same day,
Both my repaired laptop and a replacement laptop (which I did not request, which they were unable to cancel and which I have to deal with sending it back).

 

Amateurs🤦♀️.

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good week !

 

Look

They also solved (until proven otherwise) the mobile issue as quickly as possible (as you requested)

Also make sure to send to you Alternate (true, you did not ask, but still ...) and are also available and answered almost online.

So maybe they are not 100 percent, but ...

Do not be a typical Israeli!

cool it !

In the country, you can dream of such treatment (do not know if from - ) But probably from other companies.

So some proportions.

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  • 2 weeks later ...

updating

The laptop returned from a second repair (under warranty) from a lab of In the US (I currently live in the US),

Battery replaced + replaced + The operating system has been reinstalled.

 

I charged both laptops up to 100%, performed a full shutdown, waited a week and turned on both.

The first laptop (not the one repaired) dropped from 100% to 91%.

The second laptop (the one that came back from repair) spit from 100% to 63%.

 

There is no change from the situation before the second amendment, which also included replacement .

 

If I send again to Is there another relevant part that makes sense to replace?

 

2. Is this discharge rate excessive?

Maybe my comparison is problematic, because maybe the second laptop is displaying incorrect data?

I mean, I'm trying to figure out if the discharge rate is problematic, even regardless of the comparison to the other laptop.

 

3. What should you do? It makes sense to send to again?

 

4. In general, if you turn off a new laptop, and leave it off for two months,

What is the risk afterwards it will not ignite and I will have to replace (Is internal)?

 

Thank you.

 

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Quote by Ben Gordon

4. In general, if you turn off a new laptop, and leave it off for two months,

What is the risk afterwards it will not ignite and I will have to replace battery (Is internal)?

 

 

Quote by Ben Gordon

(I currently live in the US)

Look

We currently have slightly bigger troubles  :)

 

To the question quoted here -

No, Will not need to be replaced .

Just load it and that's the end of the story.

 

See no point in resubmitting for correction, see what I wrote somewhere in the middle of the discussion.

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Quote of A-10

 

Look

We currently have slightly bigger troubles  :)

 

To the question quoted here -

No, Will not need to be replaced battery.

Just load it and that's the end of the story.

 

See no point in resubmitting for correction, see what I wrote somewhere in the middle of the discussion.

 

Indeed greater troubles, I follow closely.

 

Even in the name of curiosity, technically, what could be the cause of the problem?

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  • Ben gordon changed the title to Laptop from the USA - battery and cable + (type of) solution

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