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I bought a tangle, was disappointed with the service and stayed with the tangle


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I bought a tangle, was disappointed with the service and stayed with the tangle

 

About five months ago I bought parts in a tangle - Asus B250 Mining Expert motherboard (3 years warranty) + i5-7500 processor (gen7) (second hand) + 2x 8GB memory 266 + fan for processor - for mining computer. For me it is the whole computer because the computer worked for me is spread out on the desk (without a case) and in addition to these parts I only needed to provide power, monitor, keyboard and Disk-On-Key to run it, I have them in abundance and do not need to buy any more.

 

About two months ago the computer died. In a tangle I was told to bring everything for a technician check in their lab and so I did. About a week later, Wheatley called me, spoke not very politely, and told me that Asus could not repair the board, they did not have a replacement board, so they returned the money to the mess. What I have left is to get a credit on the board and come and take the rest of the parts.

 

I was amazed, what do I have to do with the rest of the parts if I do not compatible with? When I brought the matter up to Wheatley, I was told that the tangle could not solve everyone's problems. For them I bought parts, one of them is not working properly so they are willing to win me and that's it. He also noted that Plonter no longer has motherboards that match the processor I bought from them. The pinnacle of politeness. I was even more amazed, announced that I needed to think and hung up.

 

What do you say, you went shopping New or refrigerator, after half a year the engine (or any other part) that has run out and the importer tells the agent from whom you bought that the model has changed, he has no spare parts and he is willing to credit him for the price of the engine. Then the agent tells you to get a credit on the engine or on the other part, come pick up the rest and send you to hell. This is how it sounds to me what they do to me in a mess ...

 

I checked the market, talked to the importer's service and was told that the broken board could be obtained in Israel. I also checked the availability of other boards that match the parts I had left and found that there are some as well.

 

I went back to the tangle but it didn't help. In another and really rude conversation with Wheatley, I was told that they were not willing to win me over the whole deal nor were they willing to worry about me having a replacement motherboard. Not willing to acknowledge my claim that I bought a system, even though for me the parts I bought are the whole computer. They claim I bought unrelated parts and they are willing to credit me just for what went wrong. My problem is not their problem and once again I heard the sentence "We can not solve everyone's problems".

 

What a stupid claim. Wheatley, you do not have to solve everyone's problems but you do have to solve the problems of all your business related customers with you. Even if in a certain deal you gain less or even lose. This is called keeping the customer and the good name of the business.

 

I instead tangle and to keep my name and customer, I would make sure to get Exchanges the same or similar, even in financial loss. I've done things like this before.

 

Plus, the credit Plonter offers makes me a loser. I paid with Bitcoin but they offer the credit in shekels. It turns out that thanks to the rise in the Bitcoin rate in recent months, the credit that Plonter has been offering me is worth about a third of what I paid. The main reason I bought a tangle, even though some parts I could get cheaper elsewhere, is the ability to pay with Bitcoin. Secondary reason, I wanted to avoid the claim I eventually came across. If I buy any part from another supplier, when there are problems there is also a chance that everyone will shirk their responsibility and send me another. So even though I could buy the memories for example cheaper from another supplier, I bought everything in a tangle and was left with a tangle and no solution.

 

One last thing, try not to get into the business itself. It's not human ... If you still decide to risk not receiving service when you need it and decide to buy something from them, you will prefer to pay for the delivery or ask them to take the goods out to you. The business is located on site And dirty and it seems like years have not cleaned it. The laboratory does not look like a laboratory but as an extension of the warehouse and the hustle and bustle and disorder prevails in every corner. In all this turmoil, it is not at all clear how they get their head and legs out.  Highly not recommended ...

 

you have been warned...

 

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I do not know if there are stores that would do anything beyond what they did except for one thing that bothers me very much (!) And that is that they refund you money not as you paid and that in my opinion is really really wrong and I would definitely demand that you get back exactly what you paid.

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Quote from Vashek

Plus, the credit Plonter offers makes me a loser. I paid with Bitcoin but they offer the credit in shekels. 

 

Bitcoin can be a store of value or a means of payment. Once one chooses one path it ceases to be the other.

You gave it up as a value keeper once you used it as a means of payment.

The price of the board was in shekels according to the law in the state And you gave them an equivalent amount at the same time.

 

Your claim is ridiculous and illuminates the rest of your claims in a bad light. This argument is equivalent to that I will refer to the exchange I sold in it For shekels a few months ago and I will now apply for a credit at its current value. 

 

From now on you will learn that everything you mine - will save in the long run with realizations in relevant timings.

 

 

In terms of repayment in the same way, in principle there is room to request that the money be returned in the same way according to the shekel value of the board at the time of the credit.

An essential caveat is that I am not sure the law is binding on the issue of Bitcoin, it could be that it does fall under cash.

 

 

Of course, once you have made a ridiculous demand that they return a higher amount that you actually paid, you may not have been understood, but after clarification, they will agree to make a money transfer in Bitcoin according to the trough value of the board.

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Quote from Vashek

What do you say, you went shopping vehicle New or refrigerator, after half a year the engine (or any other part) that has run out and the importer tells the agent from whom you bought that the model has changed, he has no spare parts and he is willing to credit him for the price of the engine. Then the agent tells you to get a credit on the engine or on the other part, come pick up the rest and send you to hell. This is how it sounds to me what they do to me in a mess ...

 

 

This car or refrigerator might have been a parallel example to a brand computer Or desktop and probably also for a computer made up entirely by a store.

You bought an engine + intake manifold + gearbox and went to assemble a car. You chose the chassis, did bodywork and assembled additional systems.

 

The relatively new procedure (several years) of importers to win when a product runs out of stock is problematic and despicable and requires root canal treatment but is beyond the control of the store.

 

It should be taken into account that not every store works with all the importers and there are products that come to Eret at the same time by several importers.

If you received a full financial credit and according to what you say, it is possible to obtain the board in other ways in Israel, you better go ahead and go and purchase the board in another way.

 

If you think there is a store in the country that would make an unusual effort in such a case you are wrong, lower your expectations. In such cases both Amazon and Niue would have acted this way (in my opinion there was even a complaint in the forum regarding Niue about a similar situation).

 

And as for the way they talked to you, if things were as you describe them it really was not respectable, in such a case that a customer knocked at least the store should make an effort to comfort him.

For some reason the feeling arises that things are presented in a very one-sided way.

 

Edited By yoavke
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The truth that you did not convince me.

 

As mentioned, you did not buy a complete computer. You bought parts. To the same extent, you could buy the CPU at another store. What is the difference? Tangled had to worry about your compatibility? Tangles are a store, a store dependent on an importer. Like, what are you expecting? Will they credit you for the other parts as well? I have no idea if you take this seriously. come on. Their treatment sounds fine to me. Even pretty good.

 

post Scriptum

Yes, the location where they are located is really not very sympathetic. What's more, it's terrible in terms of getting in a private car.

Edited By Ido.G
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No 

Quote of yoavke

Of course, once you have made a ridiculous demand that they return a higher amount that you actually paid, you may not have been understood, but after clarification, they will agree to make a money transfer in Bitcoin according to the trough value of the board.

You did not understand. I do not want them to give me money back, neither in shekels nor in Bitcoin. I protest the disgraceful treatment I have received from Whitley and I want them brought to me Identical or equivalent or they will cancel the entire transaction and return money according to the shekel value in the invoice.

Edited By Vashek
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Quote of yoavke

This car or refrigerator might have been a parallel example to a brand computer Mobile Or desktop and probably also for a computer made up entirely by a store.

You bought an engine + intake manifold + gearbox and went to assemble a car. You chose the chassis, did bodywork and assembled additional systems.

...

For some reason the feeling arises that things are presented in a very one-sided way.

 

In your image I may have just bought an "engine + intake manifold" but as I explained in the original post, I used the "engine + intake manifold" as they are, without assembling the car. I connected a supplier (I gave fuel to the engine) and added mining software that comes from an on-key disk. Mining computers do not need more than that, they are remotely controlled.

 

One-sided - clear. I'm the injured customer

Edited By Vashek
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Quote of Ido.G

...

As mentioned, you did not buy a complete computer. You bought parts. To the same extent, you could buy the CPU at another store. What is the difference? Tangled had to worry about your compatibility? ... Like, what are you expecting? Will they credit you for the other parts as well? ...

In my opinion yes. This is why I bought everything from them even though some items I could get cheaper elsewhere. And yes, I expect to be rewarded for everything or to be brought to me Identical or compatible with the rest of the parts.

Edited By Vashek
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Quote of yoavke

...

This argument is equivalent to that I will refer to the exchange I sold in it Bitcoin For shekels a few months ago and I will now apply for a credit at its current value. 

...

Of course, once you have made a ridiculous demand that they return a higher amount that you actually paid, you may not have been understood, but after clarification, they will agree to make a money transfer in Bitcoin according to the trough value of the board.

 

Your image is inaccurate. If the motherboard had stayed intact and I would have come after half a year and asked to return it just like that because I wanted to and I no longer need it, then you are right. But if it turns out that the original transaction is incorrect, for example I received counterfeit banknotes, then I'm right.

 

I do not want them to refund me for a partial transaction, neither Bitcoin nor shekels. I want them to cancel the entire transaction and it's okay if they return everything in shekels at the value of the invoice I received, or receive OK, identical or equivalent.

 

I added my comment on the loss due to the exchange rate differences to emphasize that even if they cancel the entire transaction and return everything in shekels. I have still suffered a loss for which they are not really responsible.

 

Edited By Vashek
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Excuse me but you're chattering and you know you'm chattering.

Take a board with 18 PCIE connections and connect it to probably more than one video card and if I see correctly up to 3 power supplies.

It is not Designed to assemble this computer Designed for a mining position as you said before.

 

If it was a motherboard of a regular computer, they could offer you a tablet like the Hostar H110MHC offered on their website and supporting your processor. 

 

If you were to buy a complete mining station with everything that goes around I believe you would get a different treatment and probably they would also tell you what a rookie does not know yet, if you want the station to be active without stops, substantial parts buy at least one spare. 

Still, another board or two at 1000 for a position with 18 tickets at 1000-4000. It is also relevant only at the immediate solution level without shutting down the system.

And in this context, a serious person engaged in mining would have gone to purchase the relevant board at that moment in another store if the option had existed.

 

Although every day that passes now I look at the graphs with pleasure and earn a lot of 3080s without getting up from the chair and I guess like me there are many other forum members, I'm not sure you enter a forum that showers a lot of sympathy for people who buy 18 And not for the purpose of running cyberpunk.

 

Anyway, you bought 4 computer parts, one of which is used. This is not a complete computer. 

 

All I say is in my own name and not in the name of tangle, I bought parts from there over the years, referred customers and also got angry when I got a wrong product (collected back without charge) but I do not believe in doing eighths in the air for every customer, especially not a customer who buys at 2,000s "Hardly, in the computer market it means about NIS 200 profit.

 

 

 

 

Edited By yoavke
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And is there a store in the Israeli landscape that would have behaved differently? (Not that it's actually an excuse for a store's bad service)

Do not shop at such price levels. Maybe a very expensive store, then it's included in the price.

 

A store in Israel that wants to maintain such price levels should set up a warehouse in a dilapidated building, cram the lab into a warehouse, and also provide a relatively basic service.
Perhaps Niagara, which sells to all of North America, something like half a billion people - can afford more, even with a relatively low level of profits on a single item. And that too is absurd. If I order 4 components from Niue, and one of them breaks down - whatever the case may be - will they replace all 4 of me (or win them)? We all know the answer to that.

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Quote from Vashek

In my opinion yes. This is why I bought everything from them even though some items I could get cheaper elsewhere. And yes, I expect to be rewarded for everything or to be brought to me Motherboard Identical or compatible with the rest of the parts.

 

It is definitely your right to hold this opinion. I just said I do not see things that way, and probably most readers do too (after all this is the direction in the comments). We certainly do not have to see things the same way.

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I also did not understand what you want from them.

It is not even related to service in the country. Amazon and Niagg would work the same thing - selling you parts, assembling a computer from them, if one part breaks down they take care of it individually - no one will win you over the other parts simply because without one you have nothing to do with them. 

 

Those who want a warranty on a complete computer, will buy one in one store with assembly and then offer a warranty on the entire computer as a unit. This is done in Israel in almost every store and at no extra cost, it is at least one great practice that there is not here in other countries like the US let's say, where if you want a complete computer you can only buy prebuilt with ready specifications.

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Quote of yoavke

Excuse me but you're chattering and you know you'm chattering.

It seems to me that the one who is blabbering on here is you. How do you know if I'm a novice or not and I did not long ago do what you wrote in the last post. You are not responding to the main topic of my protest so I guess your response is meant to praise yourself and show the whole world how successful you are.

 

I wish they would offer me another board, that's what I wanted. I would have already found what to do with it. This is what I asked of them, either you win me over everything or you bring me a replacement board or a board that matches the other parts I purchased. But no, Vitaly is willing to win just for the board and has no other board to give me. And he "can not solve everyone's problems."

Edited By Vashek
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