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Buying a computer with shipping - yes / no?


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Following my discussion in the forum I wanted to bring up a particular topic for discussion. The main reason I always tried to buy a computer close to my home was a reluctance to be dependent on shipments (both in terms of time and costs).

But precisely the case where a computer was knocked out in a shipment never occurred to me.

Also on a two week old new computer initially refused to switch to a new computer and I wonder what would have happened if it had happened a year after purchase (and wait and see what I will get when I get the computer back).

There is really no way for a store to make sure a component is 100% correct.

 

Do you think this is something that will make you disqualify a store?

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I do not see a problem buying a computer or similar product in shipping. Because if it comes broken due to defects in packaging / shipping, you are protected by transaction cancellation regulations.

 

The problem starts with a situation where you send your computer to them for testing / repair, then they send back, and then if something is knocked out, you have to start a fight. That's exactly what happened to you.

 

Of course, the one is related to the other, because when you order something remotely, you have to consider an option that you will need to get service on, and the service provider is still far away.

 

Personally, I would never send a whole computer like you did. Also many years ago I also came to the (sad) conclusion that I would not even hand over an entire computer for inspection, even if it is near the house and I physically bring and collect. Simply because there were too many unpleasant cases that checked / fixed something and then something else broke, and you will now understand if it is by chance or their fault.

 

Of course, this requires me to have a good understanding of the hardware and software, in order to make an initial diagnostic for faults and understand what the problematic part is. When it comes to computer / phone Or whatever in between - I have such an understanding. But those who feel that they do not have, or simply do not have the strength to deal with it - it is better to understand the risk versus the chance.

 

It may still be the right choice to buy from the cheap place, even if it is in another city, and consider the possibility that in some cases (which should be rare), I will have to physically bother myself to the lab.

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Like you said, if you understand this area saves a lot of headaches.

I preferred Ivory but following that they built me ​​another store and overall recommended the store and it has a good reputation I went for it.

 

a quote

I do not see a problem buying a computer or similar product in shipping. Because if it comes broken due to defects in packaging / shipping, you are protected by transaction cancellation regulations.

 

I think from now on I will make purchases on older relatives. Above a certain age the regulations allow 4 months of replacement in a condition of defect and not 14 days and then it allows for some breathing space, at least for things that happen right at the beginning.

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Quote by law89

I think from now on I will make purchases on older relatives. Above a certain age the regulations allow 4 months of replacement in a condition of defect and not 14 days and then it allows for some breathing space, at least for things that happen right at the beginning.

Pay attention to the terms of the law as they appear Here.

 

In particular, the section that should interest you is this:

a quote

The option to cancel within 4 months (instead of within 14 days) will be given to the customer Only if the engagement in the transaction involved a conversation between the business and the customer by phone or chat (email is not considered a "conversation")

This means that the same older relative will have to be the one making the call, and that has to be done in a conversation / chat.

 

The rationale is clear to me. This is a section in the law that is specifically designed to stop the scams that telephone marketers (mostly of cellular companies) would use on senior citizens to push them to exorbitant junk while actually deceiving and cheating.

 

By the way, my parents have fallen for it twice and they are not even 65 years old and do not meet the rest of the criteria. : Lol: The bottom line is that nothing can help if people do not exercise what they have between their ears.

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Look, a normative person does not buy a product in your pocket to replace it (and here for example I made a mistake. I did not think for a moment that I would have a problem with the screen and threw the box. Learn from mistakes). It's just an insurance policy in case something happens like it happened to me in the first few days and then you have the option to return without an argument as to whether 14 days have passed or not.

It will be said that this also happened to me with KSP a few years ago. I bought a cell phone that arrived defective and was sent to the lab and a malfunction was confirmed. Offer me a refund / exchange. The other device also arrived defective and was sent to the lab and a malfunction was confirmed. I realized it was probably a screwed up model or something and this time I asked for a refund and they refused because 14 days had passed since the date of purchase of the first cell phone (mention that both cell phones were in their lab so I probably passed the 14 day). I explained to them that each of the cell phones was with me for less than 14 days. I told them that if for the first time I would take the money from them and buy the cell phone again instead of a replacement then they would not say a word and hence the war of attrition started in front of them when they refuse to give me my money back.

If someone older were to purchase it all it would save the whole story

 

I'm not really sure what's listed above is true. I do not remember if the cancellation over the age of 65 appears in the Consumer Protection Act or any other law, but if it is in the Consumer Protection Act, I am not sure they are right:

 

a quote

"Distance selling transaction" - a contract in a transaction of selling a property or providing a service, where the contract is made as a result of remote marketing, without the joint presence of the parties to the transaction;

          "Remote Marketing" - a dealer's contact with a consumer by mail, telephone, radio, , Electronic communication of any kind, Facsimile, publication of catalogs or advertisements, or by means such as these, for the purpose of entering into a transaction not in the joint presence of the parties, but by one of the said means.

 

Edited By law89
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On another page they do indicate slightly different conditions ...

 

This is the exact language of the law:

https://www.nevo.co.il/law_word/law14/law-2569.pdf#page=6

"Provided that the engagement is in the transaction Included call Between the dealer and the consumer, including a conversation through Electronically. "

 

So indeed an "email conversation" catches on, the question is just whether an invitation Initiated By the customer on the company's website is considered a "conversation". In my opinion, no. Otherwise, why even add this condition?

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