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KSP - ssd connection causes loss of warranty


law89
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Quote of Jabberwock

Speed ​​2133MHZ operates at a deflective 1.2V voltage and is not considered a speed.

There are memories that even reach 2666 MHz at this voltage but with high timings.

there is chip On the so-called memories SPD with all the configurations, data including timing voltage and speed.

XMP activates the memory in 1.35V voltage configurations.

 

I asked for 2666 according to what is recommended for the processor.

Anyway, I'm not going to waste too much time on them. I left them a phone and told them that either they fix the computer and I connect what I want whenever I want as I agreed with them in advance or they will cancel the deal and that I reserve the right in both cases to file a future lawsuit against them (because there were some other nice things Without power cable and without screws for connecting a drive, etc.)

 

I want to thank everyone who helped here and in previous discussions. Thanks to you I learned what VGA, HDMI, DP is, I learned to connect and so'. You are amazing.

 

I will update how it closes in front of them. From my acquaintance with them they will say that the computer was used and they do not cancel and that it is OK so there is nothing to fix and they will try to wave me.

 

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Sorry but I'm not so follow up.

Which is because you can take with you a conclusion for the rest of your life: exploiting people without knowledge.

Advice from me? Take a technician to inspect your computer for a nominal fee. The parts themselves are high quality. There is no reason for any problem.

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I have nothing to take a technician because I do not want to mess with a store that can tell me tomorrow, you sneezed near the computer, you went the warranty because maybe corrosion was caused or you connected the computer to electricity and lighting so the warranty went.

I prefer to buy from somewhere else and be with peace of mind.

I had the story with the fall of the computer in TMS and relatively I think I was driving with restraint, but KSP manage to annoy me with their conduct (or rather their technician + their customer service representative. Every time the excuse changes. The representative who made the order was nice, the guy from the service Senior customer was nice).

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I think after 2 "wars of attrition" you already know that in the country stores (or companies in general) are built in this way just for this purpose.
Exhaust you. So that you do not have it so easy and simple to file a complaint. So there are service representatives, and fifty, and lab managers, and customer retention ....
And because you are all people talking to someone else, so they have 10 different opinions and 10 different answers ....

The first rule I would teach my team members is "You have no problem. You come to help solve the problem."
The difference is that they do not really care that they transfer them from representative to representative, from department to department, so it will take another week for treatment, what do they care. You are the one who suffers with the malfunction ....

In my experience, once they hear a "claim", it straight up reaches higher levels and treats the issue differently (again, of course provided you are sure you are right and still trying to confuse you)

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I think the case with TMS was completely different.

The fall was not their fault.

The fact that they smeared the treatment a bit (most stores would do the same thing) does suck. What bothered me the most was the promise that they would replace the whole computer, and that they did not, and that is indeed wrong.

 

Overall I'm a little upset about TMS but not too much. They were overall very nice and are really far from my "blacklist".

It is very rare to do something that can really annoy me (I am already used to the disgraceful service that exists in the country so there are not too many expectations).

You know what's funny? In computer products that cost less than $ 75, usually if you buy from Amazon, they will cost half price. So you and in the worst case throw away and buy a new one and then in the worst case it cost you like in the country and stay with a new product.

 

At KSP everything looks different. You feel like you are really fighting against them and every time the excuse changes. This used to be an illegal system. After you tell them that a system that you download from Microsoft and do not enter serial is legal + I have Windows 7 that I purchased, so the excuse changes to "you did not purchase Windows from us".

 

I do not understand how a technician can come and say there is no fault when I shot a video with the fault?

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Quote by law89

The truth is I do care about burning them for half a day. What's more for me this court is a last resort (I usually don't just say that to a store unless I have a real intention to sue them).

I will first try to talk to their customer service and cancel the deal.

I do not have the strength to argue with a planter who decides that there is no problem even though I photographed the problem and for him nothing interests him.

 

EDIT: It's important for me to say that I was initially told it was because the operating system was hacked. After I said that operating system downloaded from Microsoft Office It is completely legal without a serial number and even in this situation there was a glitch + I have a strictly valid Windows 7 (disk purchased, not some code purchased from eBay) suddenly does not interest them whether it is legal or not, but as long as you did not purchase from us then it does not interest us.

I happen to work near a KSP branch and sit a lot with the lab manager of the cigarette branch. So I get to hear a lot of the other side of stories like that too.

I will start by saying that I do not know the case in detail and I do not take sides 

but:

 

Your assumption is that if you installed Windows (legal or not) yourself, on a computer system you bought at a particular store, they should give you a software service.

Your claim that there is a problem with network disconnections can be due to a hardware defect or a software defect, once your computer system has not been purchased complete and is working (such as computers You come with Windows, where the warranty is from end to end) You are the one who has to prove what caused the fault, that is - the technician whose work time costs money, should not spend his time locating a software fault (if it was not purchased from him / installed by him).

If you have relevant information that shows that the problem is serious, I'm sure the problem would have been taken care of.

 

You can not expect a technician or a service consultant to invest his time and take care of things that are not sold by him, even if there is a connection between them.

 

For example - you bought a ninja blender that works great, but you get a disgusting smoothie - the product you bought is the blender and not the smoothie.

 

 

After this somewhat confusing excavation - my substantive intention, is your right of claim regarding any obvious issue related to the goods or service you have purchased

And even though a computer without Is a paperweight for you, if the operating system was not purchased and installed by a KSP lab you have no right of argument regarding malfunctions that may result from the garden.

 

That is - you can complain about unpleasant / service / convenient conduct by KSP and probably the truth will be on your side, but it is not certain that your claim to the service is unfair / legal / as expected from a guarantor is correct.

 

Another important thing to say - the matter of installing the SSD, the warranty you have on the motherboard, is a manufacturer's warranty that includes what the manufacturer has defined, connecting components that are supposed to connect to the board, does not violate any warranty (unless you did damage during installation). Because KSP is not a non-profit or non-profit entity they will not give you an extended warranty beyond what the manufacturer would give.

 

That is, if you bought an entire computer system (i.e. including assembly) the store will give you a warranty on the integrity of the system and assembly and will take on any defect created due to its improper assembly. Once you change the assembly that was fixed in the store (stickers that are torn when opening the case) the store can not know what other things you did inside the case that may have caused malfunctions and all responsibility for the assembly is removed.

This means that any defect you find in the system will be treated only if it is covered under the manufacturer's warranty and only if no damage was caused.

Everything else you have been told by a service representative is not true and there is no reason to take it seriously, no one writes on the computer "do not give responsibility to someone because that is what an anonymous person told him in a phone call"

 

Regarding the matter of the motherboard and the memories, let us assume for the purpose of the matter and a malfunction in the memories / slots will be discovered On the motherboard, at worst you will reset BIOS and no one will ever know if or not you did .

So you grind water unnecessarily again.

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a quote

If the operating system was not purchased and installed by a KSP lab you have no right of argument regarding malfunctions that may result from this.

 

What is the connection between the operating system and disconnections from the Internet?

And what exactly is the complication of clicking Next, Next, Next in the installation (plus setting hard disk partitions)?

Would the technician at KSP have installed differently?

 

a quote

Another important thing to say - the matter of installing the SSD, the warranty you have on the motherboard, is a manufacturer's warranty that includes what the manufacturer has defined, connecting components that are supposed to connect to the board, does not affect any warranty (unless you did damage during installation). 

 

So that's not what the technician said.

 

a quote

From the moment you change the assembly that was fixed in the store (stickers that are torn when the case is opened)

 

There should be no stickers on the case. The last time I came across this was about 15 years ago.

 

a quote

 

Everything else you have been told by a service representative is not true and there is no reason to take it seriously, no one writes on the computer "do not give responsibility to someone because that is what an anonymous person told him in a phone call"

 

On the contrary, the technician did not want to give service in such a case. The customer service said he did need to give service.

 

Anyway, the issue in front of them closed a few days ago

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Quote of MuGi

Once you change the assembly that was fixed in the store (stickers that are torn when opening the case) the store can not know what other things you did inside the case that may have caused malfunctions and all responsibility for the assembly is removed.

In KSP are still doing it ...? : kopfpatsch:

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It's not just in the US that the warranty void if removed stickers were found to be invalid (in the case of example that components such as a video card are opened!), So on the contrary, these and other KSP stickers are on the computer.

@MuGiWhen I mentioned that there was a problem with my computer purchased in TMS when the operating system was installed by, and the problem was difficult to crack, TMS did the minimum test - connection External, installation On it and fault recovery. So found a lot of glitches. Really do not understand what is the problem of KSP to put the minimum effort on it. Obviously if the customer would bring a computer where KSP installed the operating system, but the customer installed different and weird software, I would like to believe that KSP would test the system on a clean copy of Windows (to rule out glitches due to installed software), so what does it matter who installed the Operating System?

 

Sure you can expect from a store that will check the components of your computer! Especially if you think that this is a hardware glitch and not a software glitch. In the worst case you will be told "we were unable to recover the glitch with a clean copy, recommend formatting the system". Of course there can be claims that arise when using an operating system, like the latest story with motherboards of That the internet is disconnecting them. You will claim that this is a malfunction of the operating system or .

 

As for the warranty sticker on the case really there is nothing more to say, just a shame. If it was me I would go to the branch every two months and ask them to open the computer and clean it because I am not allowed to stick the sticker. Oh yeah, and also asking them to plug me in hard disks or And the like. It's like renting an apartment but you must not hang anything on the wall. ridiculous.

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When I mentioned that there was a problem with my computer purchased in TMS when the operating system was installed by, and the problem was difficult to crack, TMS did the minimum test - connection SSD External, installation Operating System On it and fault recovery. So found a lot of glitches. Really do not understand what is the problem of KSP to put the minimum effort on it. Obviously if the customer would bring a computer where KSP installed the operating system, but the customer installed different and weird software, I would like to believe that KSP would test the system on a clean copy of Windows (to rule out glitches due to installed software), so what does it matter who installed the Operating System?

 

They were willing to do it this time but not next time (the technician said he was not ready, the senior customer service said the technician was wrong. The technician says he is the determining authority).

Anyway the deal was canceled (not easily at all and after initially wanting a considerable amount).

 

a quote

Sure you can expect from a store that will check the components of the maccountant! Especially if you think that this is a hardware glitch and not a software glitch. In the worst case they will tell you "We were unable to recover the problem with a clean copy, we recommend reformatting the system"

 

Both my old computer and the TMS computer had no problems connecting to the Internet.

I help install a new relative's computer. Miraculously there are no disconnections either.

 

a quote

As for the warranty sticker on the case really there is nothing more to say, just a shame. 

 

I'm not sure this is something official of the network. It is possible that this specific technician decided to "raise his head" (or perhaps reduce it) :) )

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