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The computer shuts down only from the chassis button and not from Windows


dog
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It is also not possible to restart from Windows.
When I do one of them from Windows, restart, or shutdown, it gets a black screen and the computer keeps working.
Think it happened after I did a BIOS update.
By then I had already done a reset to the BIOS on a friend removing the battery.
And also within the BIOS I have defined default settings.
Everything I read and tried did not help.
Among other things, a wristband for Windows and installation from the on-key desk.
Not sure there was a clean install because he kept the whole fix as before.
I am not sure if this is something in Windows, or in BIOS.
And even when I turn on the computer from the power button, it can sometimes go up and sometimes not 
Already desperate.

 

Edited By dog
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It is also not possible to restart from Windows.
When I do one of them from Windows, restart, or shutdown, it gets a black screen and the computer keeps working.
Think it happened after I did a BIOS update.
By then I had already done a reset to the BIOS on a friend removing the battery.
And also within the BIOS I have defined default settings.
Everything I read and tried did not help.
Among other things, a wristband for Windows and installation from the on-key desk.
Not sure there was a clean install because he kept the whole fix as before.
I am not sure if this is something in Windows, or in BIOS.
And even when I turn on the computer from the power button, it can sometimes go up and sometimes not 
Already desperate.

 

Thanks for all the answers (-:
For the benefit of others if it happens to them, I have resolved the matter on you friend update BIOS to the recommended version

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