Seagate releases new firmware that is designed to solve the failure detected on drives.
In recent months many hard drives have failed Of Seagate from Barracuda 7200.11, Barracuda ES.2 SATA and DiamondMax 22. Hard drives that were infected with the problem were locked after a certain time of use and were not detected by the BIOS booting system. Last week, Seagate reported that she recognized the problem, That the information on the drives still exists, and the company released a new firmware that was supposed to address the problem. Unfortunately, the firmware did much worse than good, when many users discovered after the update that their drive was inaccessible.
The new firmware that Seagate released fixes the original problem, as well as the problem that the previous firmware created. Many users report success in restoring their faulty drives to a fully functional state. In addition to repairing drives, some users Our forum report After updating their firmware the drive is quieter.
What really happened?
According to a Seagate employee, the initial freezing problem of the 1.5 terabyte drives initially made the impression that it originated from a poor SATA controller in the chipset. Later it was found that the source of the problem is firmware, and several firmware versions were released only to customers who contacted the company. This is a routine procedure for Seagate when it does not customarily distribute a firmware update to its drives. The widespread problem of the Barracuda 7200.11 series was an old and difficult problem to diagnose. The error itself occurs when the drive manages an event log in the firmware, and when the number of events reaches 320, the drive does not report information to the BIOS at startup.
Barracuda 7200.11, the problem is resolved
The new firmware went through a series of five different tests to make sure it meets specific conditions before Seagate issued it to the general public. On the other hand, the previous firmware, designed for the Barracuda 7200.11 series, was rushed and released to the public too soon (the firmware went through only one test series) to try to fix the failure as soon as possible.
As a result, some drives, especially the 500 GB models, failed after customers updated firmware to the previous version, and later Seagate removed the firmware from its site. Unlike the original problem, where the drive becomes unusable and firmware can not be updated, in the case of an update to the previous firmware, the drive does report information to the BIOS, so each step can be updated again. Now that another firmware has emerged that shows high success rates, one can imagine That the problem has been resolved.
The importer's response
Madani Fischler, a representative of CRG, an importer of Seagate in Israel, stated that "the reported problem is very rare. The percentage of returns with us has always been at very low levels, and recently there has been no change in this percentage. "We take the rare problem seriously and have issued an update. We, for our part, express full confidence in Seagate's products, enjoy the products and enjoy serving our customers."