Samsung explains: This is how the battery problem in Galaxy Note 7 will be sorted

The company hopes to provide normal replacement devices to customers already in a week

A little more than a day after Samsung's announcement to stop selling the Galaxy Note 7 And replacement of All devices already purchased, Samsung is beginning to act and explain exactly how they will manage this big move - and there seems to be a clear desire of the company to end this affair as quickly as possible and get back to normal.

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The official announcement for the US market, Samsung announced that consumers will be able to choose between switching the Note 7 in their new Note 7 starting next week, and the replacement of the device in the S7 or S7 Edge, plus the replacement of the accessories to suit the new model and the relative credit according to the price difference between the models. These transactions will be carried out against the retail chains and stores of the various cellular carriers through which the devices were purchased, and each consumer will receive a benefit of 25 in the form of a Gift Card or credit to the cellular account.

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Based on the company's statements, it appears that it may re-sell the Note 7 devices in the coming week, as well as replacing the devices of those who have already purchased it

In a statement for the English market Consumers were asked to contact local customer service For the purpose of the replacement, and no benefit was granted or an option to replace the model in one of the other flagship models of the Company. What was there was a short Q & A clause in which the problem was revealed in specific batteries in which the anode and cathode might touch each other due to a manufacturing defect and short circuit that would cause excessive heating and even an explosion or fire.

The battery is responsible for all the mess Source: iffixit.com
The battery is responsible for all the mess
Source: iffixit.com

35 came from the South Korean market, 17 came from the US market and another event came from Taiwan. At the same time, there is no evidence of a similar problem in the batteries of other devices from the company, and there is no expectation of further expansion. Samsung also referred to reports on the Internet that the battery division of the company Itself is the source of the problem in question, and stated that the company is working with a number of different providers for The smartphones have no intention of revealing which one is behind the defective units.


We hope that we will not be able to hear about additional battery events - neither from Samsung nor from any other manufacturer
We hope that we will not be able to hear about additional battery events - neither from Samsung nor from any other manufacturer

For Israeli consumers who have already purchased Note 7 abroad, it appears that the step now required is to contact the official representative office of the company In the country of origin from which it was purchased, in order to obtain details of the specific conduct of the exchange.

Now, it is still possible to guess when the official launch of the smartphone will take place in Israel, where we will also find its official recommended price, when it is reasonable to assume that this will be a delay of at least one week from the launch date scheduled for Tuesday.

The jokes at Samsung's expense are already rolling on the net - will this have a long-term impact? We'll soon find out
The jokes at the expense of Are already rolling on the net - will this have a long-term impact? We'll soon find out