The company hopes to provide normal replacement devices to customers already in a week
A little more than a day after Samsung's announcement to stop selling the Galaxy Note 7 And replacement of All devices already purchased, Samsung is beginning to act and explain exactly how they will manage this big move - and there seems to be a clear desire of the company to end this affair as quickly as possible and get back to normal.
The official announcement for the US market, Samsung announced that consumers will be able to choose between switching theGalaxy Note 7 in their new Note 7 starting next week, and the replacement of the device in theGalaxy S7 or Galaxy S7 Edge, plus the replacement of the accessories to suit the new model and the relative credit according to the price difference between the models. These transactions will be carried out against the retail chains and stores of the various cellular carriers through which the devices were purchased, and each consumer will receive a benefit of 25 in the form of a Gift Card or credit to the cellular account.
In a statement for the English market Consumers were asked to contact local customer service סמסונג For the purpose of the replacement, and no benefit was granted or an option to replace the model in one of the other flagship models of the Company. What was there was a short Q & A clause in which the problem was revealed in specific batteries in which the anode and cathode might touch each other due to a manufacturing defect and short circuit that would cause excessive heating and even an explosion or fire.
35 came from the South Korean market, 17 came from the US market and another event came from Taiwan. At the same time, there is no evidence of a similar problem in the batteries of other devices from the company, and there is no expectation of further expansion. Samsung also referred to reports on the Internet that the battery division of the company סמסונג Itself is the source of the problem in question, and stated that the company is working with a number of different providers for סוללות The smartphones have no intention of revealing which one is behind the defective units.
For Israeli consumers who have already purchased Note 7 abroad, it appears that the step now required is to contact the official representative office of the company סמסונג In the country of origin from which it was purchased, in order to obtain details of the specific conduct of the exchange.
Now, it is still possible to guess when the official launch of the smartphone will take place in Israel, where we will also find its official recommended price, when it is reasonable to assume that this will be a delay of at least one week from the launch date scheduled for Tuesday.